Effective Date: 04/01/2025
Pulse Living, a billing company, located at 60 Madison Avenue, New York, NY 10010, has made available a service platform that is accessible at joinpulse.com (“the Platform”), and we have established a Data Privacy and Retention Policy (the “Policy”) to ensure that customer data is securely stored, retained, and disposed of in compliance with legal, regulatory, and business requirements. This policy helps secure your data, and maintain compliance, security, and efficiency within our organization.
| Data Type | Retention Period | Regulatory Requirements |
|---|---|---|
| Payment Records | 7 years (the current year plus six financial years) | Financial & Tax Laws |
| Customer Accounts | Active + 2 years | Business Operations |
| Transaction History | 5–7 years | PCI-DSS Compliance |
| Email Communication | 1–3 years | Business Best Practice |
| Support Tickets | 3–5 years | Customer Service Standards |
Action: Pulse Living, a billing company, places paramount importance on the security of Customer Personally Identifiable Information (PII).
This Personal Data Protection Policy covers the following:
Pulse Living, a billing company, customers should regularly review our Privacy Policy, which may be updated from time to time.
This Policy for the Protection of Personal Data explains the following:
We invite customers of the “JoinPulse” platform to periodically refer to our Privacy Policy, which may be changed from time-to-time to conform to legislative and regulatory changes in the GDPR and the CCPA. For additional information regarding the protection of personal data, you can also find the your local Data Protection Authority here
In the scope of providing services from the Platform, Pulse will collect and process personal data regarding customers “Customers” to manage the contractual relationship between the parties. In this context, Pulse has set up data processing per the GDPR and the CCPA, the purpose of which is the management of customers (including the management of contractual relationships, orders, delivery, invoices, accounting, and monitoring the contractual relationship), and more generally, the management of operations which permit Pulse to communicate with customers, or make the functions required for navigation on our websites available.
Pulse Living, a billing company, restricts access to our services and Platform by persons of less than 18 years of age, who cannot purchase without parental authorization. Customer service interactions may result in the collection of data related to orders, preferences, interests, products viewed, products added to the cart, delivery incidents, claims, and conversations with an advisor. We also perform periodic audience measurements to determine things like: the number of pages viewed, the number of visits to the website, the activity of visitors on the website and their return rate. We use cookies to collect data, and we have a dedicated page covering our cookie policy (LINK), which allows you to indicate your cookie preferences.
When making payments , banking information is collected and retained by our service provider, Stripe, using the internationally certified PCI-DSS payment processing standard, the purpose of which is to ensure the confidentiality and integrity of cardholder data, and to protect credit card and transaction data. Stripe encrypts all data that they obtain, which they retain for 3 years (for example: for a recurring payment requested by the customer at the time of purchase, such as insurance, or the reimbursement of a purchase, or in case of fraudulent behavior). More information about Stripe’s data and retention policy can be be found at: Stripe Support
We may collect your location information (“Geolocation Data”) to improve your experience with our services.
Geolocation data is information that helps us determine your physical location using technologies like GPS, IP addresses, and Wi-Fi signals.
We take steps to protect your location data, using encryption and restricted access. We don’t share your location data with any third parties for marketing or any other purposes.
You can choose not to share your location data at any time. However, turning it off may limit some features of our services, such as personalized offers.
We collect information that you have given us when:
Your Personal Data regarding your account, as well as data regarding your navigation and/or your behavior on the website, will be retained for 3 years from your last activity on the Website or electronic communication with Pulse Living, a billing company, or for a period of 6 years from your last order unless otherwise provided for by applicable laws and regulations.
The data collected on our platform (and Services) (is) (are) intended exclusively for the use of Pulse.
We may provide your personal data to other business entities and subcontractors exclusively for the scope of facilitating the processing of our services and your orders, especially as it relates to the management, execution, processing, and payment activities as defined in this section.
We utilize several methods to assist our customers as quickly as possible:
Payment security and privacy will be handled by Stripe, our trusted payment processor. Stripe ensures that all transactions are encrypted and securely processed in compliance with industry standards.
To properly service your account, the use of our services, and to improve and personalize the services that we offer, it is necessary for Pulse to collect your information, which may also be retained to provide evidence of and adherence to legal and regulatory requirements).
If you are a resident of New York, you may have certain rights regarding your personal data under applicable state and federal privacy laws. These include the right to:
To exercise any of these rights, please contact us at :
Include your full name, email address, and, if available, your customer reference number. We may request proof of identity to verify your request.
Pulse Living, a billing company, does not sell your personal information and we will not discriminate against you for exercising your rights to obtain your personal data.
Pulse Living, a billing company, protects your personal data by establishing all reasonable technical and organizational measures to ensure the security of the processing of personal data and its confidentiality. In this regard, Pulse Living, a billing company, takes every suitable precaution regarding the nature of the data and the risks presented by the processing to preserve the security of the data and especially to avoid that they are not distorted, damaged or that non authorized third parties have access to them: physical protection of locations, authentication procedures with personalized and secure access via identifiers and confidential passwords, encryption of certain data, etc. We remind you, however, that you are responsible for the data concerning you that you transmit to Pulse Living, a billing company, and as such, you contribute to the protection of your personal data by adhering to best practices regarding the use of your computer tools.
You are also reminded of the fact that without adequate security measures (for example, secured configuration of your web navigator, updates of antivirus programs, firewall software, not using software from doubtful sources, etc.) you run the risk that the data and passwords that you use to protect your data may be disclosed to unauthorized third parties.